When working with global B2B customers, we often receive similar questions:
- "Do you offer FOB or EXW terms?"
- "I don't have a freight agent in China. Can you help?"
- "What's the minimum order quantity?"
As a whiteboard manufacturer with years of export experience, we've summarized the most frequently asked questions for your reference.
💬 1. Do You Offer FOB or EXW Pricing?
We offer both FOB and EXW options:
- FOB (Free On Board): We deliver the goods to the designated Chinese port and handle export customs clearance. The buyer handles sea freight, destination customs, and inland delivery.
✅ Recommended for customers with their own freight forwarders.
- EXW (Ex Works): We make the goods available at our factory in Zhejiang, and the buyer handles the rest.
✅ Suitable for buyers with a China-based sourcing agent or warehouse.
If you're new to international shipping, we can also recommend reliable freight forwarders to assist you. 👉 Contact Us
🚢 2. Shipping Advice: Full Container vs. LCL vs. Air Freight?
Depending on your order volume, timing, and cost control needs, we'll recommend the most suitable shipping method:
| Shipping Method | Best For | Pros | Notes | |
| FCL (Full Container Load) | Bulk orders, multiple SKUs | Lowest cost per unit, safest | 40HQ/40GP are most common | |
| LCL (Less than Container Load) | Medium-sized orders | Flexible volume | More handling, higher damage risk-extra packaging recommended | |
| Air Freight / Express | Urgent samples or accessories | Fast, reliable | High cost, used for small volumes only |
✅ We also provide container loading plans, volume estimates, and shipping suggestions to help you plan efficiently.
📦 3. What Is the MOQ? Can I Mix Sizes?
We offer flexible MOQs to support customers at all stages:
- Standard whiteboards: 100 units per single size/model
- Customized boards (logo, structure changes): MOQ varies depending on complexity
- Accessories (magnets, erasers, stands): can be combined with main whiteboard order
✅ Mixed models and mixed sizes are allowed in one shipment - perfect for brand owners and e-commerce sellers.
📑 4. What Export Documents Can You Provide?
We are a licensed exporter and can supply all the required shipping documentation:
- Commercial invoice & packing list (digital or original)
- Certificate of Origin (e.g., CO, Form A)
- Container loading photos and videos
- Barcode and outer carton label customization
- Third-party inspection reports (SGS, BV) or safety/compliance certificates (e.g., EN71)
Our experienced export team ensures all paperwork is handled smoothly.
✈️ 5. How Does the First-Time Order Process Work?
Here's how a typical first-time order works:
- Send inquiry (size, quantity, packaging, destination port)
- Receive quotation and shipping plan
- Sample service provided (ready within 7 days)
- Confirm order and make down payment (typically 30%)
- Production begins with real-time updates
- Pre-shipment inspection and photo confirmation
- Final payment, shipping, and documents released
✅ Summary
We believe a good supplier should make your purchase easy, clear, and efficient. With strong experience in export operations, shipping coordination, and flexible order handling, we're ready to support your business needs.
📩 Still have questions about exporting, logistics, or customization? Feel free to contact us anytime! 👉 Contact Us
